Privacy Policy

1. Introduction
ASK Express ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. The Company is based in Japan and complies with applicable data protection laws, including the Act on the Protection of Personal Information (APPI).

2. Information We Collect
We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Billing and payment-related information

• Shipping and delivery information

• Contact form inquiries

• Other information voluntarily provided by users

We do not intentionally collect personal information from minors under the age of 18.

3. How We Use Your Information
We use your personal information for the following purposes:

• To provide and manage our services

• To process orders, payments, and shipments

• To communicate with you regarding inquiries or services

• To improve our website and services

• To comply with legal and regulatory obligations

• To prevent fraud and unauthorized activities
   

4. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests
   

5. Sharing of Information
We may share your personal information with:

• Logistics partners, carriers, and warehouses

• Customs authorities and government agencies when required

• Payment processors and IT service providers

• Professional advisors (legal, accounting, compliance)

We do not sell or rent your personal information to third parties.

6. International Data Transfers
Your personal information may be transferred to and processed in countries outside Japan where our partners or service providers operate. We take reasonable measures to ensure adequate protection of your information in accordance with applicable laws.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience and analyze website usage. You may disable cookies through your browser settings, although some website functions may be affected.

10. Your Rights
Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Withdraw consent where processing is based on consent

• Object to certain processing activities

Requests can be made by contacting us through our official contact channels.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective upon posting.

13. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us through our website or official contact channels.

Last updated: 2025/12/19