1. Introduction
These Terms and Conditions ("Terms") govern the use of the website and services provided by ASK Express ("Company", "we", "us", or "our"), a business based in Japan. By accessing or using our website and services, you agree to be bound by these Terms.

2. Services
ASK Express provides logistics-related services including, but not limited to:

• Trade administration and proxy purchasing services

• Import and export agency services

• International logistics and delivery services

• Customs declaration and clearance support

• Warehousing and consolidation services

• Japan market entry support

Specific service details, pricing, and conditions may vary and will be communicated separately.

3. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use our services.

4. User Responsibilities
Users agree to:

• Provide accurate and complete information

• Comply with all applicable laws and regulations

• Ensure that shipped items are legal and compliant with import/export regulations

• Not use our services for unlawful, prohibited, or restricted goods

The Company reserves the right to refuse service if these conditions are not met.

5. Orders, Payments, and Fees

• Fees will be quoted based on the requested services

• Deposits may be required before services are performed

• Remaining balances must be paid before shipment or delivery

• All payments are non-refundable unless otherwise stated

Payment methods and currency will be specified at the time of order.

6. Shipping and Delivery

• Delivery times are estimates and not guaranteed

• The Company is not responsible for delays caused by customs, carriers, weather, or force majeure events

• Risk of loss may transfer according to the agreed shipping terms
   

7. Customs and Compliance
Customers are responsible for:

• Providing accurate documentation

• Paying applicable duties, taxes, and fees

• Complying with customs laws of origin, transit, and destination countries

The Company acts as a support or agent and is not liable for customs rejections or penalties caused by incorrect information.

8. Warehousing Services

• Storage conditions and duration are subject to agreement

• The Company is not responsible for damage caused by inherent defects, improper packaging, or force majeure

• Storage fees may apply beyond agreed periods
   

9. Intellectual Property
All content on this website, including text, logos, images, and designs, is the property of ASK Express or its licensors and may not be used without prior written permission.

10. Limitation of Liability
To the maximum extent permitted by law, ASK Express shall not be liable for indirect, incidental, or consequential damages, including loss of profit, data, or business opportunities.
Our total liability shall not exceed the amount paid for the specific service in question.

11. Indemnification
You agree to indemnify and hold harmless ASK Express from any claims, damages, losses, or expenses arising from your violation of these Terms or applicable laws.

12. Termination
We reserve the right to suspend or terminate services at our discretion if these Terms are violated.

13. Privacy
Your personal information is handled in accordance with our Privacy Policy.

14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Japan.

15. Changes to Terms
We may update these Terms at any time. Updated Terms will be effective upon posting on the website.

16. Contact Information
For questions regarding these Terms, please contact us through our website or official contact channels.

Last updated: 2025/12/19